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Choosing a nursing home is one of the most important decisions a family can make. Families want to know their loved one will be safe, supported, and genuinely cared for. The Centers for Medicare & Medicaid Services (CMS) Five-Star Quality Rating System helps provide that confidence by offering a clear, trusted way to compare nursing homes nationwide. Bayley’s Five-Star, above-average rating reflects the consistent, high-quality care residents receive every day and the dedication of the team members who make it possible.

The CMS Five-Star Rating looks at three areas that directly affect dailylife for residents: Quality Measures, Staffing, and Health Inspections. Facilities are rated on a scale of one to five stars, with five representing the highest level of performance. By turning complex data—such as clinical outcomes, staffing levels, and safety inspections—into an easy-to-understand rating, CMS helps families feel more confident in their decision.

“This rating gives families peace of mind,” said Erin Wauligman, Bayley’s Executive Director. “It’s a clear, reliable way to see how a community is performing in the areas that matter most to residents and their loved ones.”

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A Distinction Earned by Few

Only about 10% of nursing homes in Ohio receive an above-average, Five-Star rating, placing Bayley among a small group of top-performing communities. This recognition reflects Bayley’s ongoing commitment to accountability, consistency, and resident-centered care.

“Our Five-Star rating reflects the standards we hold ourselves to everysingle day,” Wauligman shared. “It speaks to the pride our team takes in caringfor residents and supporting their families.”

At Bayley, residents are never treated as one-size-fits-all. Care plans are thoughtfully developed to reflect individual needs, preferences, and goals while supporting medical, emotional, and spiritual well-being.

“We take the time to truly know the people we serve,” Wauligman said. “That personal connection makes a difference in how care is delivered.”

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Teamwork That Families and Residents Can Feel

Exceptional care depends on teamwork across the entire community. From nursing and therapy teams to dining services, environmental services,maintenance, and administrative staff, every role contributes to a safe,welcoming environment.

“This recognition belongs to everyone,” Wauligman emphasized. “Every teammember plays a role in creating a place families can trust.”

Strong relationships between staff, residents, and families are evident throughout Bayley. Those connections help ensure care is responsive, respectful, and aligned with each resident’s preferences.

“When staff know residents well, care becomes more personal,” Wauligman noted. “That’s how we keep residents at the center of everything we do.”

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Looking Ahead

While a Five-Star rating is the highest recognition available, Bayley viewsit as a commitment to continue improving—not a finish line.

“We never stop looking for ways to grow,” Wauligman shared. “Our focus isalways on strengthening the care and experience we provide.”

Bayley’s Five-Star rating reflects what happens when an entire community isunited around one goal: providing exceptional care and a place families feelconfident calling home for their loved ones.

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